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Privacy Policy

Last updated: [30/11/2025]

ClearStep Podiatry & Chiropody (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely, transparently, and in compliance with UK GDPR and data protection laws.

This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data.

 

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Address (if required for bookings or communication)

  • Date of birth

Medical Information

Collected only if you book or attend an appointment:

  • Medical history relevant to treatment

  • Foot health concerns

  • Medication details

  • Treatment notes

Technical Information

Automatically collected when you use our website:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies (see Cookie section)

Booking Data

  • Appointment date/time

  • Service type

  • Cliniko booking information (if applicable)

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2. How We Use Your Information

We use your information to:

  • Provide podiatry and chiropody services

  • Manage appointments and communication

  • Keep accurate medical/treatment records

  • Process queries or messages

  • Improve website performance

  • Ensure compliance with legal and clinical obligations

  • Send appointment reminders or updates

  • Maintain internal record-keeping and clinic safety

We never sell or share your data with third-party advertisers.

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3. Legal Basis for Processing

We process personal information under the following lawful bases:

  • Consent – when you contact us or submit a booking form

  • Performance of a Contract – to deliver the service you request

  • Legal Obligation – to maintain medical records as required for healthcare providers

  • Legitimate Interest – for clinic administration and service improvement

  • Vital Interests – where necessary for your safety or wellbeing

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4. Sharing Your Information

We may share your information with:

  • Cliniko (our booking and health record management system)

  • Your GP or specialist, but only with your consent unless required for safety/legal reasons

  • Payment processors (if online payments are used)

  • Regulatory bodies where legally required

We do not share data for marketing purposes with any external companies.

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5. Data Storage & Security

We take data security seriously.
Your information is stored securely using:

  • Encrypted systems

  • Password protection

  • Restricted staff access

  • Secure medical record platforms (e.g., Cliniko)

Your data is stored in the UK or in systems compliant with UK GDPR.

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6. How Long We Keep Your Data

We retain:

  • Medical records for a minimum of 8 years, as required by UK healthcare regulations

  • General enquiries for up to 12 months

  • Booking information according to Cliniko’s retention policies

After this period, your data is securely deleted.

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7. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (where legally possible)

  • Withdraw consent

  • Restrict processing

  • Request a copy of your data

  • Object to certain uses of your data

To make a request, contact us using the details below.

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8. Cookies

Our website may use cookies to:

  • Improve user experience

  • Track website performance

  • Save basic preferences

You can disable cookies via your browser at any time. Here's our cookies policy.

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9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us here.

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10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated date.

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